Lead time

Handcrafted, made-to-order furniture generally takes 4 to 12 weeks, depending on the piece and the current production schedule. These are estimates and can move.

For a firm date on a specific order, go straight to the furniture team rather than general support: furniture@cowhidesdirect.com or (561) 933-5225.

Curbside delivery

Furniture ships with standard curbside delivery, so plan for help getting the piece inside and into position.

Scheduling matters more than people expect:

  • If delivery cannot be scheduled, local storage fees apply after 7 days.
  • If we cannot reach you for 30 days past the ready date, all deposits are forfeited.

Keeping your phone number and email current on the order is the simplest way to avoid both.

If it arrives damaged

Transit damage is rare but the reporting window is short and strict.

  1. Damage you can see at delivery: write DAMAGE on the delivery paperwork before you sign, then notify us within 48 hours.
  2. Damage you find after accepting delivery: notify us within 48 hours.
  3. Reported later than 48 hours, a claim may not be eligible.

Where a piece is damaged in transit, we reserve the right to repair or to replace it.

Warranty

Cowhides Direct does not provide a direct warranty on furniture. Many pieces come with a manufacturer warranty, and optional third-party protection plans are available on some.

Those warranties are provided solely by the manufacturer or the plan provider, not by us. We are always happy to point you at the right one and help you make contact.