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Help Center

How can we help?

Katie is our AI assistant. She’s read every article, policy and product document we’ve written, so ask in your own words — and she can help pull up your order when you have your order number and email.

Manage your order

Katie opens with the question already asked. She’ll ask for order details only when she needs them.

Promos and free gifts

Straight answers on codes, free gifts and what stacks with what.

Missing Free GiftsHelp with free giftsFree gift eligibility and reward tiersRead the answerUse a promo code and a free gift togetherRead the answerCheck a promo codeWhy a code won't work

Explore help articles

Written by the team that answers your calls.

Returns & Refunds

How to start a return and get refunded.

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Restocking & Return Shipping Fees

Restocking fees and return shipping costs.

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Exchanges & Free Gifts

How exchanges work and what happens to a gift.

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Lost, Damaged & Incorrect Orders

Reporting a damaged, missing or wrong item.

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Cancelling an Order

When an order can still be cancelled.

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Pricing Errors & Disputes

How pricing mistakes and payment disputes are handled.

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Still stuck? Katie’s got it.

Ask in plain English, any time of day. If something needs a human, she hands it to our team with your conversation and order attached — you’ll hear back by email within one business day.