Pricing errors

We are not responsible for pricing errors on the site. They are rare, and where one occurs we will work with you to reach a fair resolution rather than simply cancelling on you.

Payment disputes

Carrier delivery confirmation serves as conclusive proof of delivery for all payment disputes.

If there is a real problem with your order, please come to us first. A chargeback takes weeks and locks the outcome into the card network's process, where a phone call usually settles it the same day.

  • Call 800-651-2747, or email help@cowhidesdirect.com

Natural product characteristics

Cowhides are natural products. They carry characteristics including scars, patches, discolouration and brands, and we regard those as part of the authentic, one-of-a-kind character of every hide rather than as defects. Ordering from us means accepting that.

Jurisdiction and venue

Any legal dispute arising from use of our website is resolved through arbitration or in the courts of Palm Beach County, Florida. Using the site constitutes consent to the exclusive jurisdiction of the state or federal courts located there.